Shipping & FAQ's
How long will my order take to arrive?
You can be rest assured that after your order is placed, our 'behind the scenes' systems are working hard to get your items to your front door as quickly & efficiently as possible. Upon shipment, you will receive an email confirmation as well as tracking details so that you can monitor the progress.
All orders will be shipped from the US. The majority of orders for jewlry are processed within 24 hours.
Orders for clothing and other printed merchandise take around 3-5 days in production before they are shipped, as they are made to order.
Please note, that only ONE discount may be used per order.
Should you receive an email from us gifting you a discount code, please take note of the expiry date on the discount code.
Please ensure the code is entered in the box provided (you'll find this on the second payment page) before the order is completed.
Discount codes CANNOT be entered after the payment has been processed and the order has been completed.
USA- Please allow 5-7 days for delivery once the order has been shipped.
Canada- Please allow 7-10 working days for delivery once the order has been shipped.
Australia- Please allow 7-14 working days for delivery once the order has been shipped.
Europe- Please allow 7-14 working days for delivery once the order has been shipped.
How do I return or exchange an item?
We can only accept returns on Items if it is damaged or defective. This has to be reported within 15 days of the delivery date, in order to obtain a full refund or an exchange.
If an order is returned, and the items are not faulty, we do charge a re-stocking fee of $3.00 per item. On larger orders such as a gift set, a re-stocking fee of $6.00 will be deducted from the refund.
Can I return items of clothing?
Clothing items and other products that are POD (print on demand) are not available for a return unless there is a defect in the merchandise. Because these products are made to your order we cannot accept returns or exchanges for wrong sizes etc. Please make sure to view the size chart prior to ordering so we can prevent situations like this.
Please allow 2-3 weeks for the arrival of your order and the processing of your exchange or refund once mailed.
How do I track my order?
All items are sent with a tracked service and the tracking number will be emailed to you when your order is dispatched.
Can I change, add, or cancel an order that has been submitted?
We are unable to change, cancel, or add to orders once they are processed and authorized by the credit card company. Some of our items come from third-party vendors, and much of the process is automated, so there is little we can do once the order is submitted.
I gave the incorrect address. What can I do?
Mistakes do happen, and sometimes an error can be made when entering the shipping address. If this does happen, please email us as SOON as possible. If the order has not yet been shipped, we can alter the address for you.
If you have entered the address incorrectly and the order has been shipped, we will ask you to cover the shipping costs for the replacement.
Items can only be re-shipped when the original order has been returned back to the warehouse.
If you have entered the address incorrectly, and the items are lost, we cannot accept responsibility for this, and will not be liable to re-ship the items.
We encourage every shopper to double-check all information before submitting the order.
Refusing a package
Should you wish to return a package, please contact us before doing so.
If a package is refused, it will more than likely be disposed of by the USPS.
If a package is disposed of, and we were not notified of the desire to return the item, please note you will not be entitled to a refund.
Lost and Stolen Items
In the unfortunate event that your order is lost or stolen, I am afraid we are not liable to re-ship the order. If the tracking states it has been delivered to the address we have on record, I am afraid we are unable to replace the order.
I forgot to enter my discount code, is there anything that can be done?
Unfortunately after an order has been submitted there is no way to apply a discount code. Please ensure you enter your coupon code during the checkout process.
I'm not able to use my debit/credit card to make a purchase. What can I do?
More often than not, this error occurs from incorrectly entered billing information. Please make sure the information your provide matches with that on file with your credit card's financial institution. Please contact customer service Monday through Friday 10 AM to 6 PM ET for further information.
I received a damaged or incorrect item or am missing an item(s). What is my next step?
Please contact customer service at firstname.lastname@example.org